Discover more from Fast Casual Nation
Insights into Growth Strategies, Labor Shortages & Menu Innovation in the Fast-Casual Restaurant Industry with Lori Cominsky
Mastering Effective Communication
Step into the world of the "Fast Casual Nation Podcast," a leading beacon in the fast-casual restaurant industry. This episode features an enlightening discussion with "Lori Cominsky," the seasoned Vice President of "Mongolian Concepts," who recently took up the mantle as Vice President of Operations and Training for Craveworthy Brands.
Unfold Cominsky's remarkable journey that spans more than 20 years, tracing back to her first job at KFC as a teenager. Over the years, she has proven herself instrumental in driving growth strategies and handling labor shortages, all while innovating tantalizing menus that have kept customers coming back for more.
Learn how "Mongolian Concepts," the parent company of three distinct stir-fry casual dining brands, has thrived under Cominsky's leadership. Cominsky has navigated the challenging waters of aligning the operations of these unique brands, maintaining their individual culture and identity, yet uniting them under a shared vision.
Listen in as Cominsky and the host delve deep into the pressing issues in the fast-casual restaurant industry. They discuss effective communication and its critical role in fostering a strong, cohesive team. They also explore strategies for talent recruitment amidst labor shortages, and how to retain valuable team members, ensuring their job satisfaction and commitment to the brand.
Cominsky shares exciting sneak peeks into the future of "Mongolian Concepts." She talks about menu innovation at the brand's concept restaurants, like the new Genghis Grill location and bd’s Mongolian Grill's innovative menu. Cominsky underscores how such innovations drive growth in dining room sales and boost off-premise and third-party sales, which are pivotal for the future of the fast-casual restaurant industry.
For more insights from "Lori Cominsky" on the brand's new menu items, her thoughts on third-party delivery relationships, and the company's ghost kitchen concept, tune into the "Fast Casual Nation Podcast." It's a must-listen for every restaurant and foodservice professional seeking to stay updated with the evolving dynamics of the fast-casual restaurant industry.
Mastering Effective Communication: The Key Ingredient to Success in the Restaurant Industry
Effective communication is essential for restaurant operators because it ensures the smooth running of operations, enhances customer service, and builds a positive work environment. Here are several reasons why effective communication is crucial:
Improving Operational Efficiency: Clear and effective communication between restaurant operators, staff, and suppliers guarantees that all parties understand their responsibilities and expectations, which prevents misunderstandings and potential conflicts.
Enhancing Customer Service: Good communication skills are essential for interacting with customers. Clear, polite, and effective communication can help to manage customer expectations, resolve complaints, and ensure a satisfying dining experience.
Employee Engagement and Retention: Clear communication about job expectations, feedback, and goals can help employees feel more engaged and satisfied in their roles, which can reduce staff turnover.
Safety and Compliance: In a restaurant environment, there are numerous safety guidelines and compliance rules that need to be strictly adhered to. Effective communication ensures everyone understands these protocols, preventing accidents and potential legal issues.
Here are some best practices for effective communication in a restaurant setting:
Open Dialogue: Encourage an open-door policy where team members feel comfortable sharing ideas, concerns, or suggestions.
Regular Team Meetings: Hold regular staff meetings to update everyone on operational changes, new menu items, or upcoming events. This also allows for any issues or challenges to be addressed collectively.
Clear and Concise Instructions: Ensure instructions are clear, concise, and understandable to prevent misunderstandings and mistakes.
Feedback Mechanism: Implement a system for providing constructive feedback to employees about their performance. Likewise, solicit feedback from staff about operational and workplace improvements.
Active Listening: Encourage active listening among your team. This means fully concentrating on what is being said rather than just passively hearing the speaker.
Use of Technology: Use communication technology, such as internal messaging systems, to keep all staff informed and to maintain efficient communication, especially across shifts.
Training: Regularly train your staff on communication skills, customer service techniques, and how to handle difficult situations or disputes.
In the fast-paced world of food service, effective communication can make the difference between a well-run restaurant and one that struggles to meet its objectives. By fostering good communication practices, restaurant operators can build a team that works well together, provides excellent customer service, and ensures the success of the establishment.